Customer Oriented Process
The process of directly contacting external customers through input and output, which directly affects customers, and is a process that directly brings benefits to the company.
Supporting Process
To provide the main resources or capabilities, in order to achieve the company's business objectives, to support the customer-oriented process to achieve the expected quality objectives, and to support the process to achieve the necessary process of customer-oriented process functions
Management Process
Used to measure and evaluate the effectiveness and efficiency of the customer-oriented process and support process, organizational planning to transform customer requirements into goals and indicators for organizational measurement, determine the company's organizational structure, produce company decisions, goals and changes, etc.